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| Maintenance and Support Terms |
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License Maintenance Terms
- Customers paying annual maitenance fees are entitiled to free upgrades to AjaxSwing releases issued during the maintenance period.
- Technical support is not include into licence or maintenance fee and must be purchased separately each year.
- Maintenance charges are payable annually in advance, and the initial year is included with the license fee.
After the first year, charges will be billed on the anniversary date of the license issue date.
The cost of maintenance can be adjusted by CreamTec to reflect the inflation and product pricing changes.
- No maintenance services will be provided unless and until annual maintenance billing has been settled by the user.
Failure to settle any due account within 60 days of billing will render the maintenance plan void.
Customers requiring subsequent maintenance or support services will be required to re-instate their
maintenance plan at a premium of 10% of the then current license fees plus any current and back-log maintenance amount due.
Alternatively, customers may purchase a new license.
Support Terms
CreamTec offers several support plans. The terms of each plan are listed below.
| Feature |
Basic Support |
Standard Support |
Premium Support |
| Support Channel |
Web |
Web |
Web and Phone |
| Annual hours quota |
20 |
40 |
60 |
| Critical issues response time |
2 business days |
1 business day |
4 business hours |
| Normal issues response time |
3 business days |
2 business day |
1 business day |
| Commercial forum accounts |
1 |
5 |
Unlimited |
| Annual Price |
$1,500 |
$4,000 |
$9,000 |
General Terms
- Issues identified as AjaxSwing bugs do not count towards annual support quota
- After the quate is exhausted, additional support hours can be purchased
- All times are business hours US EDT (GMT-5) or Eastern Europe (GMT+2)
- Terms are subject to change without notice; changes will become effective at the time of renewal
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