Maintenance and Support Terms

Support Plans & Terms

CreamTec offers several technical support plans. Most of the issues experienced by customers have been faced by our engineers before, so what can take you days and weeks to solve can take us hours.

Feature Basic Support Standard Support Premium Support
Support Channel Web Web Web and Phone
Annual hours quota 20 40 60
Critical issues response time 2 business days 1 business day 4 business hours
Normal issues response time 3 business days 2 business day 1 business day
Commercial forum accounts 1 5 Unlimited
Remote Troubleshooting No Yes Yes
Annual Price $6,000 $10,000 $18,000

Our Responsibility

Customer Resonsibility

License Maintenance Terms

AjaxSwing Training

CreamTec offers several training courses on AjaxSwing. The terms of each plan are listed below.

Course Instructed Online Standard Onsite Customized Onsite
Location Online web conference Customer site Customer site
Number of days 3 3 5
Topics and Applications Covered AjaxSwing AjaxSwing AjaxSwing and Customer
Maximum Students Unlimited 10 10
Travel Expenses $0 Additional Additional
Price $3,000 $5,000 $7,000